(Referred to in Chapter I, Title 3, Part 3, of Legislative Decree no. 206/2005 and subsequent amendments and additions)
1. Introduction and effectiveness of the General Conditions
These general sales conditions are for the purchase of discipline products and services, carried out remotely and made available, via the Internet, from www.sicily-corner.com site in compliance with the Italian legislation referred to in d. Decree 206/2005 and subsequent amendments and additions.
The seller of the products and the website owner is: SOLE E TERRA Citrano GIUSEPPE with registered office in Via Lavandaie No. 30 - 95121 Catania (CT) - Sicily - Italy, C.F / P.I. 05471280874 registration to the Companies Register of Catania, REA: CT 369115 - E-mail address: firstname.lastname@example.org.
The consumer who accesses the website to make purchases is required, before sending the order, carefully read these Terms and Conditions that have been made available on the website under the heading "Terms and Conditions"
The contracts concluded with Sicily Corner by Sole e Terra Citrano Giuseppe through the Site are governed by these General Conditions in respect of the Italian legislation. The languages offered to conclude the contract are Italian, French, English
2. Choose and order Products
The features and the price of the various products offered on the Site are shown on each product page. For the purchase of the Products the Customer must complete and submit the order form in electronic format, following the instructions contained in the Site. The Customer shall add the Product to the "shopping cart" and after you have read the Terms and Conditions and Politics Privacy and confirmed their acceptance will have to enter shipping information and invoice preparation, select the desired payment method and confirm the order. By placing an order on the Site, which has the value of the proposed contract, the Customer acknowledges and declares to have read all the instructions provided during the purchase procedure and accept these General Terms and payment transcribed. The contract between Sicily Corner by Sole e Terra Citrano Giuseppe and the Customer shall be concluded with the acceptance of the order by Sicily Corner by Sole e Terra Citrano Giuseppe This acceptance is communicated to the customer through an email confirmation of the order containing the order number, shipping and billing information, the list of products ordered by their essential characteristics and the total price, including the cost of delivery. The customer will check the confirmation email and if it identifies errors in the order will have 12 hours from the receipt of this email to contact the Customer Service directly from the site using the appropriate contact form accessed via the tab "Contact". After that time the order will be put in the works for shipment and will not be accepted changes, without prejudice to the rights set forth in Article 7 customer.
After receiving the order, Sicily Corner by Sole e Terra Citrano Giuseppe will check the availability of stock for order fulfillment itself. In the event that one or more products resulted not available, the Customer Service Sicily Corner by Sole e Terra Citrano Giuseppe send timely notification via email to the customer who, within the next 12 hours, will have the right to respond to confirm the dispatch of any additional basket or cancel it. In case of failure to respond within that period, the order will be deemed to be confirmed and the products will be made available in shipping. If only a few products resulted not in stock, the Sole e Terra Citrano Giuseppe execute the order with the available products. In both cases, the amount relating to the missing products will be reversed immediately, depending on the chosen payment method.
3. Product Information
The information and specifications relating to the products available, with the relevant product codes, on the Website.
The visual representation of Products on the Site, where available, usually corresponds to the photographic image accompanying the description. It is understood that the image of the Products has the sole purpose of presenting them for sale and may not be fully representative of its features and quality but may differ in color and size. In case of difference between the image and the written product, always prevail the description of the product. Sicily Corner by Sole and Terra di Citrano Giuseppe reserves the right to replace a sold out product with another of equal or greater value.
4. Prices and forwarding
Product prices are inclusive of all taxes and fees. All prices are expressed in Euro. The delivery costs are calculated after the user logged and vary according to weight and destination.
Expeditions in Italy:
Throughout Italy the shipping is free for orders over € 69, for amounts less than the cost of shipping is € 6,90.
for Germany from EUR 15,40, for France from EUR 15,40, Spain and the United Kingdom from EUR 15,40, for Ireland from EUR 15,40
5. Payment and invoicing
5.1 Payment Methods
The Customer may pay for the Products and the shipping expenses by credit card, PayPal, bank transfer, prepaid cards.
PayPal. After confirming the order, the customer will be redirected to PayPal's site where you can make your payment with your account or using a card, also prepaid, or at least according to accepted by Paypal mode and in compliance with the relevant conditions.
The Customer shall make the payment within 3 days from date of order for orders for products and within 1 day from the date of the order for orders containing events and / or courses. Should this not happen the order will be canceled and put back the goods available for purchase by other customers. The customer who has failed to make the transfer will be contacted by Customer Service in order to clarify whether the cause of the failure to credit can be attributed to the customer's will not confirm the purchase, or other causes.
to transfer data: c / c: SOLE E TERRA Citrano GIUSEPPE
BIC / SWIFT: UNICRITM1749
Bank: UniCredit S.P.A.- CATANIA
Reason: the customer must indicate the purpose of transfer the date and the order number which can be found in the confirmation email (eg. "Ordine 01/01/17 n. 100 012 345").
5.2 Billing of orders
If the purchase is made by a professional will be able to request issuance of an invoice by checking the appropriate box during the order process and entering your billing information including social security number and / or VAT. In this case the invoice will be sent via email to the address indicated. The practitioner is responsible for the correct entry of invoice data and is expressly informed that, in case of failure to request the invoice when ordering, you can not subsequently request it.
6. Transport and Delivery
The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure into "Shipping data" field. All purchases will be delivered by courier from Monday to Friday, except public holidays and national holidays. Sole e Terra Citrano Giuseppe is not responsible for unforeseen delays or not attributable to it.
Once you shipped the products the customer will receive a confirmation email that will include a link to reference for tracking the shipment. In any case, except in cases of force majeure or unforeseeable circumstances, the products ordered will be delivered within a period of 7 (seven) working days from the day following that on which the Sole e Terra Citrano Giuseppe confirmed the order to the customer by a special order confirmation email.
Active delivery services in Italy:
The service includes two delivery attempts at the address stated in the order. After each step will be left a notice. On the second attempt went delivered empty, the Courier will telephone the recipient of the order to the phone number indicated, to arrange for delivery. If it is not traceable or it was absent, the goods will fall at the warehouse.
Active Abroad Delivery Services:
Shipments abroad will take place with different carriers depending on the destination country so as to ensure the customer the best available rate. Countries where the service is available: France, Germany, Spain, United Kingdom, Ireland
The customer has the right to terminate the purchase contract for any reason, without explanation and without penalty, except in cases of exclusion provided for in point IV. To exercise this right, the customer must send to Sicily Corner by Sole e Terra Citrano Giuseppe notice within 14 days from the date of receipt of the Products using the form "Contact Us", if it intends to exercise the withdrawal before receiving the Products the notice of withdrawal may be sent at any time before they are received.
Such notice shall be sent by registered letter A / R, addressed to:
c.a. Office Returns & Refunds
Sole e Terra Terra di Citrano Giuseppe
Via Lavandaie n. 30
95121 Catania (CT)
Customer Service of Sicily Corner by Sole e Terra
Citrano Giuseppe will, after receiving the communication, to open a practice for the management of the return and notify the customer instructions on how to return the products mode, which will be indicated by courier from Sicily Corner by Sole e Terra di Citrano Giuseppe
The right of withdrawal is governed by the following conditions:
I. The law applies to the purchased product in its entirety; therefore, if the Product is composed of several components or parts, it is not possible to exercise the withdrawal only on part of the Product purchased.
II. In case of exercise of the right of withdrawal, Sicily Corner by Sole and Terra di Citrano Giuseppe will refund the customer the full amount of the returned goods, except shipping costs, within 14 days from the date on which the withdrawal notice was received, without prejudice to the right of Sicily Corner by Sole and Terra di Citrano Giuseppe to suspend the payment of the reimbursement until the actual receipt of the goods. The refund will be made using the same payment method used by the Customer, unless the latter has expressly requested a different method. In the case of a bank transfer, the Client will provide the bank details on which to obtain the reimbursement (account holder, name and address of the Bank and IBAN).
III. Also in order to be able to guarantee gratuitousness of refund within the meaning of article 8, Products must be returned in the same box in which they were received.
IV. In addition to the cases indicated in the Introduction (non-consumer customer and / or requesting an invoice), the right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014:
- order of tailor-made or clearly personalized products;
- order of Products that risk to deteriorate or expire rapidly;
- order of sealed products that are not suitable for being returned for hygienic reasons or related to health protection or which have been opened after delivery.
With reference to the cases of exclusion of the withdrawal listed above the Customer, in particular, is informed and accepts that among the Products that "risk to deteriorate or expire rapidly" both all food products fall (including wines, spirits and beverages) and cosmetics, as the characteristics and qualities of these types of Products are subject to alteration also as a result of improper storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is only applicable for Products purchased on the Site that can be returned to Sicily Corner by Sole and Terra di Citrano Giuseppe, and re-marketed without danger to the health of consumers (such as books, gadgets, kitchen utensils, etc.).
In the event of exclusion of the right of withdrawal, Sicily Corner by Sole and Terra di Citrano Giuseppe will return the purchased Products to the Customer, charging them for shipping costs.
8. Easy Returns in case of exercising the right of withdrawal.
As a condition more favorable for the customer, Sicily Corner by Sole e Terra di Citrano Giuseppe maintains fully bear the shipping costs for the return of products in case of exercising the right of withdrawal. In order to qualify for this free shipping, The Customer who wishes to exercise the right of withdrawal must follow the steps in article 7 and wait to be contacted by Sicily Corner by Sole e Terra di Citrano Giuseppe to arrange the return of the products to the carrier.
9. Warranty and Defects Compliance
In case of lack of conformity of Products sold by Sicily Corner by Sole e Terra di Citrano Giuseppe Customer must immediately contact Customer Service using the appropriate contact form available on the Site via the tab "Customer Support".
The sale of products are subject to the legal safeguards provided by Articles 129, 130 and 132 of the Consumer Code. The Customer is entitled, at its option and provided the type of product so permits, to restore, without charge, the conformity of the product by repair or replacement, or at an appropriate price reduction or termination of the contract. The customer forfeits those rights unless complaint Sicily Corner by Sole e Terra Citrano Giuseppe the lack of conformity within two months from the date on which he discovered the defect, unless it is product which by its nature is perishable or subject to expire in a shorter period, in which case the defect must be reported within this term reduced.
10. Errors and limitations of liability
The information relating to the Products provided through the Site are regularly updated. However, you can not guarantee the complete absence of errors of which therefore Sicily Corner by Sole e Terra di Citrano Giuseppe will not be liable, except in cases of willful misconduct or gross negligence. Sicily Corner by Sole and Terra Citrano Giuseppe reserves the right to correct any errors, inaccuracies or omissions even after an order has been sent, or change or update information at any time without prior notice, without prejudice the rights of the Customer under these General Conditions and of the Consumer Code. Except for willful misconduct or gross negligence, it is excluded any right of Customer to damages or approve a compensation, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by lack of acceptance or avoidance, even partial, of an order. Sicily Corner by Sole e Terra di Citrano Giuseppe promotes the responsible consumption of alcohol and excludes all liability bear, except malice or gross negligence, in the case of purchase made by under-16s
Any complaint must be sent to Sicily Corner by Sole e Terra Citrano Giuseppe using the appropriate contact form accessed directly on the site via the "Contact" tab, or call the number 095 0976380 (from abroad +39 095 0976380 ), from Monday to Friday from 9:00 to 17:00, excluding public holidays, or by registered letter a / r to the following address:
c.a. Complaints office
SOLE E TERRA DI CITRANO GIUSEPPE
Via Napoli 17b/17c
95131 Catania (CT) - Sicilia - Italia
Sicily Corner by Sole e Terra di Citrano Giuseppe is committed to respond to all requests within a maximum of 14 days working.
12. Online resolution of consumer disputes (ODR)
If you are a European consumer, you have to be aware of the fact that the European Commission has made available to all residents in Europe a tool dedicated to alternative dispute resolution. To access the platform click here.
13. Governing Law and Jurisdiction
The sales contract between the customer and Sicily Corner by Sole e Terra di Citrano Giuseppe is concluded in Italy and regulated by Italian law. For the solution of disputes concerning the interpretation, performance or termination of these Terms and Conditions or individual purchase orders if the customer is a consumer under the Consumer Code, it will be referred exclusively to the hole of his town of residence or domicile if located in Italian territory; in all other cases, the local jurisdiction is the only forum of Catania, any other competent court ruled.
Under article 1341 of the Civil Code you represent that you have read and specifically accepted the following articles of these General Conditions: 6 (responsibility for delays in delivery), 10 (right to correct errors - disclaimers).